What is the purpose of the feature or functionality?
The ST Four-Digit Passcode is required to protect the data of job seekers joining any of our client’s talent communities. The purpose of the four-digit passcode is to comply with the US Safe Harbor Framework.
Where is the feature/functionality located?
- The feature is found on the ST Lead Capture Pages.
- The four-digit passcode is only presented to job seekers that already have an existing profile across any of our client’s talent communities.
- The job seeker email address is the master record used to determine if a profile exists in any of our client’s talent communities.
How does the feature / functionality work?
When a job seeker is connecting with your talent community via a lead capture page, ST’s software will instantly determine if the job seeker email is already within the ST talent communities.
- If a profile does not exist across all talent communities, the job seeker advances to the profile creation page.
- If a profile exists across any talent community, the job seeker is prompted to enter a four-digit passcode.
As a provider of technology, ST is acting in the best interest of our clients. Our goal is to protect the job seeker’s private data and to also protect our clients from a breach in job seeker information protection.
ST’s Product and Leadership team reviewed multiple options before releasing a four-digit passcode protection.
- Create a new profile upon each join of a talent community
- This option was determined to be counter-productive to our clients’ recruiters and the job seeker.
- Your talent community would become confusing with duplicate profiles for job seekers.
- It would be difficult and time-consuming to determine which profile was the most accurate.
- Require a password upon each subsequent join of a talent community
- This option was beta tested and released in 2015. It was determined ineffective because it became another password that a job seeker needed to remember (throughout the many passwords required in cloud-based software: email accounts, bank accounts, etc).
- Job seekers would drop-off during the process of resetting passwords, and it was quickly determined that a better solution needed to be provided to our job seekers and clients.
- Require a 4-digit passcode upon each subsequent join of a talent community.
- This option was determined the most effective with the lowest drop-off for the job seekers.
- Keep in mind that if a job seeker is interested in joining your talent community, the job seeker is incented to enter the 4-digit passcode to join your talent community.