To manually create a new password for a client, please follow these steps.
Go to https://portal.skillcheck.com/portal/HTML/Sign_In.html and login to your level 2 parent account. At the top of the next page, click on the middle icon with the wrench and select Manage Sub Accounts. Scroll down and select the Account ID that needs a new password, click on Manage Account, and then click on Log in as Administrator. Click on Advanced Options, then Manage users, and select Edit Existing Users. Use the drop down to select the User Name that needs a new Password and click on Edit User. (Make a note of the current E-mail Address, you will need this later.) Change the current E-Mail Address to your own email address and click Save Changes.
Use the Lost Password tool on the Login Page at https://portal.skillcheck.com/portal/HTML/Sign_In.html to request a new password. On the next page enter the Account ID that needs the new password, as well as the User Name, and then enter YOUR email address so that the new Security Token for creating the new password gets sent to your email address. Follow the on screen and email instructions to create the new password, and then login to the client’s account so that you can now change the User Name’s email address back to what it originally was. Click on Advanced Options, then Manage users, and select Edit Existing Users. Use the drop down to select the User Name that needed a new Password and click on Edit User. Change the E-Mail Address from your own, back to the original email address and click Save Changes.
Send the new password to your client, have them login with this new password, go to Advanced Options, and then click on Change My Password to create a password of their choosing.