Logo
Products Announcements Check System Status
Sign in Create New Ticket
Products Announcements Check System Status
Sign in Create New Ticket
  1. Support
  2. SmashFlyX
  3. Contacts

Feedback Requests for a Contact

Mark Eykholt
  • April 08, 2021 14:49
  • Updated
  • Facebook
  • Twitter
  • LinkedIn
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

SmashFlyX allows users to request feedback on a contact as long as permissions are set correctly. This can be useful in getting the input and attention of others. Users with request permissions will see the "Request Feedback" action when in the folder view for any contact folder, smart folder, or job folder.

Note: The action is not available from the contact profile or from the contact search at this time.

The example below will be for a contact folder and the steps are similar for a smart folder or job folder.

In the folder, select one or more contact records. In the Actions pull-down is the Request Feedback action.

Feedback1.PNG

 

Selecting this will open the Feedback window. Type ahead and select the reviewer or reviewers you want feedback from. Just as you can select feedback on more than one candidate at a time, you can select more than one person to give feedback.

Feedback2.PNG

 

When feedback is requested, reviewers will be notified via email.

Feedback3.PNG

Selecting View Feedback Request will take them to the specific request(s) within SmashFlyX.

Feedback4.PNG

Selecting the first contact row will take the reviewer to that contact record with the feedback request at the top

Feedback5.PNG

 

Selecting the Leave Feedback button opens the feedback window where the reviewer selects one of three ratings and can leave a comment

Feedback6.PNG

 

When feedback is submitted, you as the requestor are notified.

Feedback8.PNG

 

Selecting View Feedback will take you to the feedback. Also, feedback requests and responses appear on the “My Feedback Requests” page in CRM.

menu.PNG

 

Feedback7.PNG

To see the feedback comment, select the Response icon and this will open up the comment window.

Feedback9.PNG

 

Any SmashFlyX user may be a reviewer to provide feedback, but only users with the new “Request Feedback” permission will be able to initiate a feedback request.

FollowBack
Return to top

Related articles

  • Mass Updates
  • Bulk Upload of Contacts
  • Jobs: Overview
  • Jobs: FAQs
  • January 2020 Product Update
Logo

Copyright ©2020. Symphony Talent, LLC. All Rights Reserved Support

Logo

Copyright ©2020. Symphony Talent, LLC. All Rights Reserved Support