X-Cloud CRM has the ability to connect to a third party ATS and exchange data and improve the overall Customer Experience. We have successfully integrated with one of the leading ATS providers Workday, Inc. to provide a seamless experience for candidates applying for jobs in a branded experience within X-Cloud; while at the same time, allowing recruiters to leverage the tools and hiring processes within Workday. Essentially, data for requisitions, candidates, applications, and status in the hiring process will be mirrored in both systems and updated simultaneously in both when changes are made by a user in either system.
Given a job is created in Workday, when it is posted to an external portal, then it will be sent to the X-Cloud platform and posted to the Career site, and optionally be available to post to media. Once it appears in X-Cloud career site and external media, people can search and apply for jobs. When such a job is edited in Workday, then the edited version will be sent to the X-Cloud platform and changes will be posted to the Career site and external media. if a job is closed in Workday, then it will be closed to the X-Cloud platform and removed from the Career site and external media.
If a candidate clicks to apply to a job on the X-Cloud site and submit all required information in the questionnaire, then the completed application is sent to Workday, and the application status for that candidate is set to Applicant in X-Cloud CRM. When a Recruiter moves applicants through the hiring process in the Workday system, their corresponding status will appear in the X-Cloud CRM so that Job Alerts will message the user appropriately in terms of In Consideration or Hired status. With X-Cloud and Workday in sync, the system’s apply file capabilities ensure job alerts don’t go out to those who are under consideration. Meanwhile, there’s a clear insight into all stages of the recruitment process, and data can be collected and used for campaigns at a later date. And with an integrated apply process and unified analytical process in place, you can now obtain data, as well as end-to-end results, at all stages of the recruitment process.
With Symphony Talent’s rapid integration with the Workday platform, we are already reaping improved visibility into our talent pipeline which not only increases the effectiveness of our recruiting team and creates an exceptional candidate experience but ultimately improves business outcomes.